FAQ :

Where are you based? How can we contact you?
CardnArts is based at Jaipur (India). Click here to see our contact details.

Can I order for samples before I place the actual order?
Yes! You definitely can order for samples. Sample cost for overseas order— 6 US$ (INR 250/-) plus the actual shipment cost, which is 20 US$ per ½ Kg. Online Payment, to be made at the site with the order. (Master and Visa card accepted). You can get approximately 5-6 cards in the ½ kg weight.

How to order for the samples?
The samples can be ordered online at the site itself. The process for ordering is as follows: -
- Select an appropriate category in which you are interested.
- Select the card from the cards catalogue.
- Select cards into your Sample cart by clicking on ‘add to sample’ button beside each card.
- Repeat the process till you have done all the selection
- When the process completes, click on "Proceed to Checkout " button
- Select country and mode of payment.
- Provide shipping address and other details and click on ‘Next button’
- Check up everything
–like shipping address is correct or not, the phone no. etc. and in case of problem correct them and then click on ‘Click here to pay’ button.
- Provide credit card details and then click on the ‘submit’ button.
- Once the payment is approved the samples will be delivered within the stipulated time.

What all do I get in a sample card? ?
A sample card includes:
- Main card (the main design that you see on the site)
- Matching envelope
- A loose interleaf to print the text on or insert(s) as the case may be..

what is the minimum time of delivery for the sample order?
Overseas delivery time is 2 to 4 days and the delivery time within India is 2 to 3 days.

Are there any printing services provided by the site?
Yes we do provide all sorts of printing services ranging from multi-colored offset, silkscreen, leaf printing, die embossing and die cutting. All the services are in-house and are backed by a team of professional designing unit. The printing services are excellent and totally customized.

How do I send my desired wordings or text for the card? What is the proof procedure?
You can send the wordings in the form of a word file and then the proof will be sent in form of jpg. files as It would be done in 2-3 different font styles and appropriate symbols will be used (you can choose the theme as bride and groom picture, Ganeshji picture etc.) You can then suggest changes and alterations as required and we will re-send the proofs. Only after getting your final approval, we go for printing. .

Are there any font choices for the wordings? Where can I find sample text and symbols at the site?
You can also select appropriate text for your card and related symbols from the links specified below:
The wordings choice is available at: Card Wordings
The Symbols Choice is available at: Card Symbols

What standard materials are used for add on cards/wedding stationery?
A standard stationary or add-on card is made of Ivory/Cream paperboard and our designers can create a design to match the main card.

Can we order blank cards without printing?
Yes.

What can be level of variation in the product/cards?
Any material and process requiring hand work may contain some natural variation. This should not be treated as defective.

Do I get proof before printing is done?
Once you submit the words and the symbols, we create the proof and send it to you in jpg. file formats. Once you have received the proof, you can suggest changes and alterations as required and we will re-work and send the proofs to you. Only once you have approved the final design do we send the card to print.

How are the cards dispatched?
The general method used for dispatch of orders is Couriers. We use reputed Courier services like FedEx, DHL and others. Customers are welcome to collect their orders from our office in Bombay if so desired. We can also dispatch cards under your account number with any of the couriers we are tied up with.

What is the area of Jurisdiction should I have any disputes ?

Disputes if any are subject only to Jaipur Jurisdiction under the applicable laws of INDIA.